Question 1

What kind of business is Flowlyup for?

Accepted Answer

The service suits specialists, self-employed professionals, sole proprietors and companies that work by appointment or sell products and services online. It's also for anyone who wants to quickly set up a simple business-card page with contact details and social media links, no red tape involved. You can also enable a chat so clients can simply message you and you can stay in touch with them through your page or its link.

Question 2

Do I need my own website?

Accepted Answer

No. Once set up, you get a ready-made Flowlyup page whose link you can share:
• on social media;
• in messengers;
• in your company profile;
• in advertising materials;
• on maps and review platforms.
If you do have your own website, the booking form, storefront and chat can be embedded with a widget.

Question 3

Can I use Flowlyup just as an internal calendar?

Accepted Answer

Yes. You can create and edit appointments in the calendar yourself without publishing a public page for clients. This lets you use Flowlyup as an internal scheduling tool.

Question 4

Can I run individual and group sessions?

Accepted Answer

Yes. In Flowlyup you can create individual services and group events.
For group bookings you set a maximum number of participants. Once all spots are taken, booking for that time slot closes automatically.

Question 5

Can I set different schedules for staff members?

Accepted Answer

Yes. For each specialist you can configure working hours, days off and availability for specific services. Clients only see up-to-date free time slots.

Question 6

How does Flowlyup prevent double booking?

Accepted Answer

When building the available schedule, the system takes existing appointments and the specialist's working hours into account. Busy time slots are not shown to clients as available.

Question 7

Can I create appointments manually?

Accepted Answer

Yes. A staff member can add an appointment to the calendar themselves — for example, when a client reaches out by phone, in a messenger or in person.

Question 8

What appointment statuses are available?

Accepted Answer

The calendar uses visual statuses that let you quickly see the state of an appointment — for example, new, confirmed or cancelled. The information is displayed right in the schedule.

Question 9

Does the client receive reminders?

Accepted Answer

On plans with notification automation, the client receives a booking confirmation request 24 hours before the visit and an additional reminder three hours before. This helps reduce no-shows.

Question 10

Can the client confirm a booking themselves?

Accepted Answer

Yes. The client can confirm an upcoming visit with a single action after receiving the notification.

Question 11

Can my team work in Flowlyup together?

Accepted Answer

Yes. You can add staff members to your account and manage the calendar together. Several specialists can work with the schedule, appointments and client requests in a single interface.

Question 12

Can I manage multiple locations?

Accepted Answer

Yes. The Plus plan supports up to three locations. For companies with more branches there is the Corporate plan with extended terms.

Question 13

Do clients get their own account?

Accepted Answer

Yes. Clients can view their bookings, manage them and confirm upcoming visits through their personal account and the mobile app.

Question 14

Can I sell products through Flowlyup?

Accepted Answer

Yes. You can create an online storefront, add products and take orders right on your page. Orders and bookings are handled in one dashboard.

Question 15

Can I sell services as well as products?

Accepted Answer

Yes. Through Flowlyup you can offer one-off services, individual and group sessions, and visit packages. Services can be paid or free.

Question 16

Can I take payment at the time of booking?

Accepted Answer

Yes. For paid services you can enable online payment and charge clients right when they book. If needed, prepayment can be made a mandatory condition of booking.

Question 17

Which payment systems are supported?

Accepted Answer

The pricing page lists integration with YooKassa. The payment shop is connected to your Flowlyup account, after which client payments go to the seller's account through the connected payment provider.

Question 18

Does Flowlyup charge a fee on online payments?

Accepted Answer

For online payments via YooKassa on the Plus plan there is a Flowlyup service fee. It is charged on top of the payment provider's rates. Check the pricing page for current terms.

Question 19

Can I take orders and bookings through one page?

Accepted Answer

Yes. A single page can host both services for online booking and products for ordering. Clients won't need to switch between separate sites or services.

Question 20

Can I create a business card page?

Accepted Answer

Yes. The business card page is a personal page with photos, a description of your company or yourself, contact details, social media links and a price list of services. It works great as the only link in your social media bio: clients open the page and immediately see how to contact you, book or place an order.

Question 21

Does the business card page work together with the shop and online booking?

Accepted Answer

Yes. The business card page is one of the storefront views alongside the online shop and the booking calendar. Visitors switch from the page to the shop or booking in one click, while you manage all the content from a single dashboard.

Question 22

Does Flowlyup include a client chat?

Accepted Answer

Yes. The chat can be enabled on your public Flowlyup page or embedded into your own website. Visitors send messages right from the widget, and staff reply from a single dashboard.

Question 23

Do clients need to sign up to write in the chat?

Accepted Answer

No. A visitor can start a conversation right on the page or in the widget by sending a message without prior registration.

Question 24

Can several staff members reply to clients?

Accepted Answer

Yes. Several staff members can handle incoming requests. Conversations are stored in the company's shared workspace, so messages don't get lost and stay available to the team.

Question 25

How do staff members learn about new bookings and messages?

Accepted Answer

Flowlyup supports push notifications about new and changed bookings, cancellations and messages. To receive notifications, install the mobile app and allow notifications.

Question 26

Can I embed Flowlyup into an existing website?

Accepted Answer

Yes. The online booking form and other platform elements can be added with a ready-made widget. Just copy the code from your dashboard and add it to your site.

Question 27

Will I need a developer to install the widget?

Accepted Answer

In most cases, no. The widget is installed with a ready-made code snippet. For websites with complex architecture or a non-standard CMS, a developer's help may be needed.

Question 28

Can I customize the look of the page and the widget?

Accepted Answer

Yes. On the Plus plan you can set your brand colors for the page and hide the platform logo so the design matches your company style.

Question 29

Can I connect my own domain?

Accepted Answer

You can use Flowlyup via the ready-made link, embed it into an existing website or connect it to your own domain within the platform's available options.

Question 30

How does my page link look when I share it in a messenger?

Accepted Answer

When you send the link in a messenger, it expands into a card with your company name, description and an image in your brand colours. The image holds a QR code with the link and your logo in the middle, so the page can be opened by scanning it with a phone straight off the screen. There is nothing to set up: the card is built automatically.

Question 31

Is there an API for integrating with other systems?

Accepted Answer

Yes. The Corporate plan includes a REST API. It lets you create appointments and fetch booking data for use in corporate systems, CRMs and internal tools.

Question 32

Can I work from my phone?

Accepted Answer

Yes. You can manage your schedule through the mobile app and the web version on a computer. The mobile app is also used for receiving push notifications.

Question 33

Where can I read the terms of use and data processing policies?

Accepted Answer

The Flowlyup knowledge base publishes the terms of use, privacy policy, data processing agreement, copyright policy and other legal documents of the platform.

Question 34

How do I get started with Flowlyup?

Accepted Answer

Sign up for Flowlyup, add your company details, set up services and the schedule, then share your link in a channel convenient for your clients. After that you can take bookings and orders online.

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